Shipping & Delivery – BahPet

At BahPet, we take pride in providing fast and reliable delivery so your pet supplies arrive quickly and safely. Please review the details below to ensure a smooth and worry-free shopping experience.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During peak seasons, shipments may require additional handling time. If a significant delay occurs, our team will contact you promptly at bahpet.help@gmail.com.

Shipping Rates & Delivery Estimates

Shipping charges for your order are automatically calculated and displayed at checkout.

Standard Shipping (France & EU): 3–7 business days
Express Shipping (France & EU): 1–3 business days
International Shipping: 7–14 business days (depending on customs and destination)

Note: Delivery times may vary due to postal delays, weather conditions, or high-volume periods.

Shipment Confirmation & Order Tracking

Once your order has shipped, you’ll receive an email confirmation with your tracking number. Tracking details may take up to 24 hours to appear after dispatch.

Shipping Within France & the European Union

We proudly ship across France and EU countries using trusted carriers such as La Poste, Colissimo, DHL, and Chronopost. All orders include secure packaging, tracking, and timely delivery to ensure your pet’s essentials arrive safely.

International Shipping Policy

BahPet ships to select international destinations. Customers outside the EU are responsible for any customs duties, import taxes, or local fees once the shipment reaches their country.

BahPet is not responsible for customs delays or additional import costs. Please check your local import regulations before placing an order.

Lost, Stolen, or Damaged Packages

We are not liable for packages lost, stolen, or damaged after confirmed delivery. If your order arrives damaged, please contact us within 48 hours at bahpet.help@gmail.com with your order number and clear photos. Our support team will resolve the issue promptly with a replacement or refund when applicable.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate and complete shipping information. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.

If you notice an address error after placing your order, contact us immediately at bahpet.help@gmail.com. We’ll do our best to update it before the order ships.

Contact Us

For any questions or concerns regarding shipping or delivery, please reach out to our support team:

📧 bahpet.help@gmail.com
📍 21 Rue des Ruisseaux, 95370 Montigny-lès-Cormeilles, France

Thank you for choosing BahPet — where every delivery supports your pet’s health, comfort, and happiness.